Returns & Refunds

Returns & Refunds

If you wish to return an item, please contact us first (through the Contact us page), letting us know your order number, the day you purchased, the item(s) you would like to return and the reason for returning. Once we have this information we will contact you with the next steps.

If you are returning a product that was damaged in transit, then once we have received the returned item(s) you will be issued a full refund (to your original method of payment). If you are returning products for any other reason than damage, then it is likely that we will issue a refund, minus any postage costs incurred.

When returning items to us, you MUST send them via Recorded delivery and provide us with a tracking number, so we can track the status of the return. It is in your interest to do this, because if you don’t and the item is lost in transit, we will not issue a refund and you will not be able to claim against your postal service.

Returns can be made up to 5 days after receipt of purchase. Before making a return, or if you have any other queries, please contact us.

Thanks,

 the-herb-hut.com